Executive/ Sr. Executive (Shipping Customer Service).

প্রতিষ্ঠানের নামঃ Karnaphuli Group - (এই কোম্পানির আরো সব চাকরি)


Chattogram, Dhaka


আলোচনা সাপেক্ষ

চাকরির ধরন

ফুল টাইম

চাকরির দায়িত্বসমূহ
  • Provide consistent, high quality customer service to customers who are value long term relationships and buy customized processes and solutions.
  • Be the first point of contact for all queries and will be responsible for booking, planning of Shipments as per customer SOP, resolution of customer queries, service issues as well as follow -up on outstanding.
  • Be responsible for preparing & sending the P.O. to the Customer and as well as the proactive and appropriate resolution of issues related to P.O. & Booking management.
  • Maintaining customer retention and identifying cross sell/up sell opportunities.
  • Booking with vendors/ shippers
  • Planning with vendors/ shippers (Vendor coordination).
  • Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
  • Responsible for cross sell/up sell, customer retention.
  • Follow up on the outstanding bookings & query resolution.
  • Prepares contracts and charge structures in line with the company policy.
  • Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on Service delivery wins and Service failures.
  • Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
  • Manage stakeholders for efficient process.
শিক্ষাগত যোগ্যতা
  • Bachelor degree in any discipline
খালি পদ


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আবেদন করতে ভিজিট করুন - http://jobs.bdjobs.com/bn/jobdetailsbn.asp?id=903703&fcatId=3&ln=1
2 weeks ago (March 25, 2020) 18 Views

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